Info. to Which We Are Entitled

June 17, 2008 at 1:14 pm 2 comments

It’s a beautiful thing, that many restaurants are now legally obligated to display the nutritional content of the foods and beverages they sell. Here’s the deal: the new city health-code provision requires restaurants with more than 15 locations nationwide to post calorie information on menus and price boards. This consumer-centered law went into effect back on April 21, with a 6-week grace period for affected restaurants to get their acts together and those facts up where patrons can see them.

Since then, many people have thought twice before ingesting, realizing that they have wildly underestimated how many calories are in some of their favorite over-the-counter foods. Even with this law in place, there are still some restaurants that are not complying with it. Recently I stopped in at the new Cheeburger Cheeburger on Queens Boulevard and asked several people there for this information. The servers looked at me with confusion and anxiety. They didn’t have it and instead referred me to the corporate Web site.

Later that day I went online and found what I was looking for. I’m concerned, though, because the point of requiring restaurants to display this information is so that people don’t have to go that extra step—which often they won’t—to obtain it.

I have a call into Ch Ch’s corporate office about this, and the receptionist was very helpful; she said someone will get back to me today or tomorrow. I’d like to believe that they simply are unaware of the law, though I have to say, when I was at the restaurant, there was a guy from corporate HQ on site doing training who knew about it and told me that as a franchise, Ch. Ch doesn’t have to post calories/fat next to their menu items. His answer contradicts what other similarly franchised operations (e.g., Subway) are doing, but maybe there is some loophole to explain why they’ve thus far knowingly opted out.

I’ll let you know what I find out.

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Entry filed under: Forest Hills.

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2 Comments Add your own

  • 1. Jeffrey  |  June 17, 2008 at 5:44 pm

    I am the Director of Training and Menu Development for Cheeburger Cheeburger Restaurants. I did get your message today and returned the call but you weren’t there. That being said, we are fully prepared to comply with the NYC mandate and have the menus and other pertinent documents ready to go to the printers. Such a dramatic change to our menu layout took time to facilitate. The mandate went into effect, but as you said, it has given operators a grace period. We will have the menu formats in place by the deadline to comply. These new menus will be used in both Forest Hills and at JFK Airport in our location at the JetBlue Terminal. On another note, we sincerely apologize for the inaccurate information provided you by our trainer – this mandate is only in NYC and as such, has not yet been something we have addressed with our staff across the country. The staff was right in directing to our nutritional page on the website but should also have been better prepared for the pending changes in the menu. Thank you for your feedback – we hope that you will continue to patronize our new restaurant in Queens and others around the country.

    Reply
  • 2. karbeth  |  June 17, 2008 at 5:52 pm

    Jeffrey, thanks so much for commenting. Very helpful!

    Reply

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